Refund Policy

At Ziddi Detergent, we take pride in providing high-quality products to our valued customers. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where you might need to request a refund. This Refund Policy outlines the terms and conditions for receiving a refund on purchases made through our website, www.ziddidetergent.com. Please read this policy carefully before making a purchase.

1. Eligibility for Refund:

1.1. Damaged or Defective Products: If you receive a damaged/Expiry or defective product, you are eligible for a refund. Please contact our Customer Support Team within 7 days of receiving the item to initiate the refund process.

1.2. Incorrect Item Shipment: In the rare event that you receive an item different from what you ordered, you are eligible for a refund. Contact our Customer Support Team within 7 days of receiving the product to initiate the refund process.

1.3. Dissatisfaction with the Product: While we strive to offer top-quality products, we understand that individual preferences may vary. If you are dissatisfied with your purchase for any reason, you may be eligible for a refund. Please read further to understand the conditions for such cases.

2. Conditions for Refunds:

2.1. Product Condition: To be eligible for a refund, the product must be unused, unopened, and in its original packaging. If the product is damaged due to misuse or negligence on the customer’s part, the refund request will not be accepted.

2.2. Proof of Purchase: To process your refund request, you must provide a valid proof of purchase, such as an order confirmation email or receipt.

2.3. Timeframe: Refund requests for damaged, defective, or incorrectly shipped products must be made within 7 days of receiving the item. For cases of customer dissatisfaction, refund requests should be made within 30 days of receiving the product.

2.4. Return Shipping: If you are eligible for a refund, we will provide you with instructions for returning the product. You will be responsible for covering the return shipping costs, except in cases of damaged, defective, or incorrectly shipped products.

3. Refund Process:

3.1. Contact Customer Support: To initiate the refund process, please contact our Customer Support Team at support@ziddidetergent.com or call our helpline at [provide contact number]. Provide the necessary details, including your order number and the reason for the refund.

3.2. Return Authorization: Once your refund request is approved, we will issue a Return Authorization Number (RAN) along with instructions on how to return the product.

3.3. Product Return: Ship the product back to us, following the provided instructions and using a reliable shipping method. Please ensure that the product is securely packaged to prevent any further damage during transit.

3.4. Inspection and Refund: Once we receive the returned product and inspect its condition, we will process your refund. Refunds will be issued using the original payment method within 7 business days of receiving the returned item.

4. Non-Refundable Items:

Please note that certain items are not eligible for a refund, including:

Products returned without a valid proof of purchase.

Products that are not in their original condition, damaged, or missing parts.

Items returned after the specified timeframe for refund requests.

5. Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to contact our Customer Support Team at support@ziddidetergent.com or call our helpline at [provide contact number].

Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website or contact our Customer Support Team for any updates.